Frequently Asked Questions
Have a question? Chances are we have the answer. If not, just get in touch — we’re always happy to help.
Understanding how our bike tours work
How do your bike tours work?
Our trips are designed as self-guided tours, meaning you cycle at your own pace, without a guide, following a detailed roadbook, a GPS application, or the maps we provide. We take care of organizing the accommodation, luggage transfers, bike rental, and technical assistance.
How many miles will I ride each day?
It depends on the route. On average, you’ll cycle between 18 and 37 miles (30–60 km) per day. Some “easy pace” trips feature under 18 miles per day, while more athletic tours can exceed 43 miles (70 km).
Do I need to be an experienced cyclist?
Not at all! Our tours are suitable for all levels, including beginners. Each itinerary clearly indicates the difficulty level, elevation, and daily distance. You choose based on your comfort and preferences. That said, being able to ride a bike is essential.
When can I travel?
Our tours are available from March through October, depending on the destination. You’re free to choose your travel dates. For popular routes, we recommend booking several months in advance.
Where do your tours take place?
We offer routes across France (Loire Valley, Burgundy, Dordogne, Alsace…) and abroad in Switzerland. Explore our online catalog for the full selection!
How far in advance should I book?
The earlier the better, especially from May to September. Many accommodations fill up months in advance, particularly on weekends and during school holidays.
What happens if it rains?
Cycling is an outdoor adventure and that includes the weather! Our routes remain doable even in the rain. We recommend packing waterproof clothing just in case.
Logistics & Travel Organization
Is luggage transfer included?
Yes! Each morning by 9 a.m., leave your bags at the hotel reception and we’ll deliver them to your next stop before 6 p.m. You’ll cycle light with just your day essentials.
What kind of accommodations are provided?
We select comfortable 3- and 4-star hotels and charming B&Bs. You can also opt for higher-end lodging, depending on the itinerary.
Can you arrange transfers before or after the tour?
Yes. We can organize return transfers (to your starting point) or transfers from/to train stations or airports. Just let us know during booking.
Can I add a more traditional trip before or after the cycling tour?
Yes. We offer combined trips that allow you to combine a cycling holiday with a more classic travel experience in other regions of France or Switzerland. You can explore our combined trip inspirations, or we can create a tailor-made journey together that perfectly matches your wishes.
Can I create a custom itinerary?
Of course! We design fully personalized tours based on your ideal duration, challenge level, destinations, lodging type, and more. Share your vision, we’ll make it happen.
Do you offer extra activities?
Yes. Depending on the destination, you can add on wine tastings, guided tours, canoeing, gourmet dinners, and more. These options are available during booking or upon request.
Bikes and Equipment
Can I rent a bike from you?
Yes, we offer rentals of hybrid bikes and e-bikes. Each bike includes 1 rear pannier, 1 handlebar bag, a lock, and a repair kit. Helmets are available upon request.
Do you provide GPS or an app?
Yes. All our trips include access to a mobile app with the itinerary and points of interest, or GPS tracks. A printed version is also available for some trips upon request (please note, this is not the case for all trips).
Can I bring my own bike?
Definitely. You’re welcome to bring your own bike. Just make sure it’s in excellent condition. Please note that we cannot offer mechanical support unless you rent from us.
How do I charge my e-bike?
All our selected accommodations offer convenient charging options for e-bike batteries. Daily distances are planned to align with the average battery range.
Booking and Pricing
What’s included in the price?
Our packages typically include:
• Comfortable accommodations
• Daily luggage transfer
• Travel documents and route details
• Bike rental (unless otherwise noted)
• 7-day assistance service
Can I cancel or change my reservation?
Yes. Our cancellation and modification policies depend on how far in advance changes are made. We also offer travel insurance options for added peace of mind. Please refer to our general terms and conditions for full details.
What payment methods do you accept?
We accept secure online payments by credit card and bank transfer.
Assistance and Extra Services
What happens if I have an issue during the trip?
We provide 7-day-a-week phone assistance. In case of a mechanical problem, we’ll guide you to a nearby repair service or intervene if necessary. Note: flat tires are not covered, but you’ll have all the tools to fix one yourself.
Are travel documents available in English?
Yes, all our materials are available in French and English. Just let us know your preferred language when booking.